Management Book review in the August 6th Globe and Mail – Operational Excellence

Redefining Operational Excellence is a book authored by Andrew Miller and reviewed by Harvey Schacter in the August 6th edition of his Globe and Mail column. It drew my attention since operational excellence is one of the cornerstones of fundamental management strategies, interdependent with achieving quality outcomes and controlling costs.

He reminds us that we want to be ‘known for more than being operationally excellent’; and the importance of alignment between the tactics to improve operational excellence (LEAN and Six Sigma), and the strategy of determining what it is we will produce, to what effect for the client. This review introduced to me the term optimal speed of operations, ‘knowing when to speed up or slow down to achieve optimal effects’.