Johari Table

A Johari Table can be used to help you plan and conduct meetings with people, especially where you anticipate tension in discussing a sensitive issue such as employee discipline, or where there is a difference of opinion.

Based on the premise that you can influence the communication by managing your own state, use of this tool starts with

  • deciding the outcome you wish expressed by the other person (upper right quadrant),
  • influenced by their internal state (bottom right quadrant),
  • influenced by your internal state (bottom left quadrant) and
  • influenced by what you say and show (upper left quadrant)

Consequently, it is what you say, and how you say it that counts!

That outcome is based on their internal state: do they feel threatened or safe, do they feel inadequate or resourceful?

You affect their internal state through 2 mechanisms: what you feel internally, and what you express to the person.

The content used in this example is about dealing with an employee who has made a mistake.  If you feel internally that this person will never be able to perform as required in their position you are probably showing it in your body language or tone.  If you have substantive reason to believe this is so, you need to determine the appropriate type of conversation this needs to be and set appropriate objectives for the interaction.  If your internal feeling is based on frustration and impatience, you need to first deal with your own internal state so you can install a belief and picture this person performing at the required level.  You are then in a position of helping them get into a  resourceful state to consider the perspective or skills they need to learn.

The intended outcome is for them to state that they will take responsibility; supported by body language that shows their sincerity and ‘can do’ confidence.

Johari-outcomes-table1